Privacy policy
Overview
The security of transferred personal information and your privacy is important to The Hangout Climbing Centre Ltd (Hangout). The privacy policy details how we collect, use, disclose, transfer, and store your personal information, upon contact and subscription with Hangout. Hopefully, this policy review will assist in your making informed decisions when using our website. We will continuously review it in light of your needs, new technologies, and standard business practices.
Information Collected | Remote Store
For Hangout gym participation and commercial points of sale, you may be required to provide us with details related to personal information. Typical personal information includes, first name, last name, phone number, date of birth, home address, email address, debit/credit card number, purchase information, and other similar details. In some instances, you may also provide additional information such as gender, group/association, or occupation including the name of your employer.
Hangout is utilizing Approach (Climbing Gym Management and Point Of Sales) software for the efficient digital security and use of your personal information. Please refer to the Approach website for additional review --
http://www.approachclimbing.com
Information Collected | Local Store
The Hangout website utilizes a standard web technology called ‘cookies’, similar to other commercial websites.
Cookies are data collections that websites store on a device. These collections improve website browsing experience because they retain user preferences and help resolve how different users navigate and use key features of a website. Information gathered through cookies is generally collected on an aggregate basis as you and others browse the Hangout website. The user information, stored locally on your machine, may include, date and time of visits, pages viewed, time spent on website, and the websites visited just before and just after our website.
Our website currently uses Squarespace, both for engineering visual aspects and managing the www.climbhangout.com web domain. Please refer to the Squarespace cookies documentation for additional review --
https://support.squarespace.com/hc/en-us/articles/360001264507-About-the-cookies-Squarespace-uses
Use of the Information Provided
We receive your information when providing a specified service, at your request, as stated at the time of collection. The following examples illustrate cases where we may use your information to administer Hangout, providing the products and services you request:
- request you to fill out a Hangout climbing waiver and release of liability document
- to improve our website
- to track your use of our website for our internal market research
- to generate aggregate statistical studies about our customers
- to contact you in response to your inquiries, comments and suggestions
- to protect and defend our rights or property or enforce our agreements with you
- to process debit/credit card, and/or other financial transactions
- to contact you otherwise when necessary
For business purposes, we may marginally share personal information we receive from you with Autre Techniques Inc (Autre Techniques). Autre Techniques is a software services consultancy with whom we have a contractual relationship to optimize software and logistics. Information may transfer to non-affiliated third parties in connection with an acquisition, merger, restructuring, sale, reorganization or other transfer involving any Hangout location managed by The Hangout Climbing Centre Ltd. or Autre Techniques Inc.
Hangout reserves the right to disclose personal information as required by law. This may include sharing information with other companies, lawyers, courts, or other government entities. The right to disclose personal information extends to when we believe that disclosure is necessary to protect our rights, or comply with a judicial proceeding, court order, legal process served on us. We may also share information when we believe it necessary to prevent fraud or other illegal activity. Furthermore, to prevent harm to the properties we manage including participating individuals of The Hangout Climbing Centre Ltd and/or Autre Techniques Inc.
Privacy Policy Updates
If we decide to change our Privacy Policy, we will post those changes to the Privacy Policy on our website. You should always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to the Privacy Policy are effective upon digital posting.
Questions?
Please contact us at 587 298 3543 OR 780 882 9908